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Customer satisfaction survey - Getaway-Villas
Please help us offer a better service. We welcome your feedback and comments as to what we are doing well and what needs improvement. Thank you for your custom and for taking 5 minutes of your time to give us this feedback(answer as many questions as you like).

A. The Website

1 The structure and clarity of our website Excellent OK Confusing
2 The amount of information presented Just right Too much Not enough
3 The accuracy of the villa description Spot on Oversold Undersold
4 The accuracy of the region description Spot on Oversold Undersold
5 The villa pricing information Clear Could be improved Confusing
6 The booking process Clear Could be improved Confusing
7 The clarity of directions to the villa Clear Could be improved Confusing

Please add any other comments/suggestions regarding the website in the text area below

B. The Villa

1 First impressions of the villa Pleasant surprise As expected Disappointing
2 The region Pleasant surprise As expected Disappointing

  Please rate the following        
Very Good
3 Overall facilities
4 Cleanliness on arrival
5 Condition of rooms
6 Heating/cooling within the villa
7 The welcome grocery pack
8 Support from the local Agents
9 Overall value for money

Least liked:

Most liked:

Any other comments/problems/suggestions

We might book again We will recommend to family and friends We will do neither

We kindly ask permission to use excerpts from your comments from this questionaire and any email feedback that you might have sent us, on our website and other publicity material. We will only publicise positive comments and comments which may help improve the experience of future guests (e.g. restaurant recommendations, places to visit etc) but rest assured that we will be acting on any areas that you feel we could improve. We usually identify the source of any comments that we use with the first name and an initial and the month and year in which they visited the property (e.g. John P, May 2009)

Do we have your permission to publicise excerpts from your comments?

Thank you for taking the time to complete this questionaire and for your custom.

Before submitting this form, please type the characters displayed above:
(please use lower case letters)



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